Merit Software Services walk-in for Email and Chat Support Executives
Company :
Merit Software Services Pvt. Ltd.
Job Role :
Email and Chat Support Executives
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Chennai
Walk-In Date :
28 Jan - 30 Jan 2020
Walk-In Time :
11:00 AM - 01:00 PM

Company Profile:

Merit® has been producing educational software since 1983. Its programs are designed to address the core competencies that students require to succeed. In-house product development and close contact with customers enables us to produce effective, efficient and easy-to-use instructive technologies.
Our programs are known for providing context-sensitive tutorials for students and convenient record management features to aid teachers, tutors and parents.

Job Role:

Email / Chat Support Executives should respond to customer enquiries on behalf of the company.
It is their responsibility to provide quality instructions or responses to be able to resolve the customer's issue.

Responsibilities:

Includes but not limited to:

Answer emails / chats received from the subscribers across the globe and resolved their queries and complaints daily.
Ensure that all the email / Chat communication activities are performed in accordance with the company policies.
Will be required to Multi-task and handle 2-3 chats simultaneously.

Skills:

Excellent Communication (Written).
Should be flexible with shifts (6 days working. Rotational shifts- Morning, noon and US).
Emails and Chat customer support experience is preferred.
Able to work independently and efficiently to meet deadlines.
Self-Motivated, Detail-oriented and organised.
Typing Proficiency: 40-50 wpm.

Venue Details:

Merit Software Services Pvt Ltd.,
SP - 52, 3 Street, Ambattur Industrial Estate,
Chennai - 600058, Land Mark: Next to Adyar Anadha Bhavan Corporate Office.

Contact Details:

Pricilla Mark
044 49007900