Maple Digital Technology walk-in for Customer Relationship Executive
Company :
Maple Digital Technology
Website :
Job Role :
Customer Relationship Executive
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Salary :
Rs: 2,25,000 - 3,50,000 P.A.
Job Location :
Mumbai
Walk-In Date :
08 July 2018
Walk-In Time :
11:00 AM - 02:00 PM

Company Profile:

Apple is iconic, and synonymous with perfection, setting the standards for the rest. In every product category, they are the trail-blazers, the benchmarksetters. Their total focus on being the best at what they do has resulted in the instantly recognizable iPhones, iPads, iPods, and of-course, the stunning Mac range of computers. With their proprietary iOS operating system, which gives remarkable results cross products, and iCloud which connects you and your Apple devices automatically, in amazing ways, they have integrated it all into a seamless whole.

Job Description:

1) Handling the customer query/ grievances.
2) Developing relationship with premium clients, thus enhancing the business.
3) Understanding the customer query and accordingly look forward for its resolution.
4) Allocation of onsite calls to the engineers.
5) Revert to the clients (Happy Calling), thus confirming the service.
6) Should deal with the team and management and come up with ways to better the service.
7) Focusing on the C-SAT & identifying the Root Cause Analysis (RCA) on the same.
8) Need to maintain certain reports such as Happy Calling Report and Apple Report.

Desired Profile:

1. Excellent Communication.
2. Good negotiation skill.
3. Smart and Presentable.
4. Soft spoken personality.

Venue Details:

Maple Store, Ground Floor,
Seasons Avenue, Khar Linking Road,
Mumbai - 400 052.

Contact Person:

Ruchi Arora