Inventurus Knowledge Solutions walk-in for IT Support
Company :
Inventurus Knowledge Solutions
Website :
Job Role :
IT Support
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Hyderabad
Walk-In Date :
24 & 25 Jan 2020
Walk-In Time :
01:00 PM Onwards

Company Profile:

In 2006, a couple of entrepreneurs noticed that the healthcare industry seemed to be getting the whole “technology” thing wrong. Instead of gaining efficiencies for the practice and the care team, healthcare technology created more busy work for everyone. As a result, providers found themselves increasingly interfacing with a computer rather than with their patients.
These IKS entrepreneurs also recognized that the technology burden was impacting more than the exam room. The business office was struggling to keep up while facing pressure to cut costs like never before because of challenges with declining reimbursements, payor complexity, and the need to expand rapidly to keep up with practice growth.

Job Description:

The primary responsibility of this role is to provide first line technical support to internal staff.
The ideal candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of end user problems, which may range from straightforward to more complicated technical issues.

Responsibilities:

Process all tickets raised to ensure courteous, timely, and effective resolution of customer issues.
Ensure appropriate levels of transparency for all tickets escalated out.
Monitor all incidents and ensure timely resolution, or where that is not possible immediate escalation.
Coordinate and/or perform hands-on fixes.

Skills:

Customer Focused.
Analytical thinking (listening skills, problem solving and ability to identify & resolve issues) Collaboration.
Open to Learning.
Functional Competencies.
Help desk.
Neutral speech accent.
Strong knowledge of Microsoft based operating systems with emphasis on Windows.
Experience with using and troubleshooting G Suite issues within a network environment (Email, permissions, calendar sharing, delegation, etc.).
Basic technical skills including knowledge of Microsoft Windows Operating Systems, Microsoft Office suite, G Suite and common printer issues.
Basic installation, configuration and support of IT equipment (laptop, desktop, thin client, printers, etc.).
Basic understanding in troubleshooting Internet Connectivity, LAN /WAN related Issues and server issues.

Venue Details:

NSL Arena Towers,
Uppal, Ramanthapur, 11th floor, Hyderabad.

Contact Details:

Rohith
8686153429