Inknowtech Pvt Ltd walk-in for Technical Voice Process
Company :
Inknowtech Pvt Ltd
Website :
Job Role :
Technical Voice Process
Eligibility :
Any Graduate
Experience :
0.6 - 2 Years
Salary :
Rs: 50,000 - 1,50,000 P.A.
Job Location :
Walk-In Date :
15 Oct 2018
Walk-In Time :
10:00 AM - 02:30 PM

Company Profile:

At the heart of digital enterprise transformation are technologies such as cloud computing, mobility, analytics and Internet of Things (IoT). They throw up new challenges for enterprise IT – both transformational and operational.

Is your existing technology infrastructure ready to deliver the new digital experience to business users and consumers. Chances are you need to fundamentally re-architect it. Legacy and new technology elements need to co-exist and complement each other in ways that are unique to your business.

Managing the delivery of digital services calls for replacing human resource intensive service management processes with an approach that emphasizes outcomes through use of intelligent tools, automation and analytics.

Job Description:

Excellent communication skills & Respond to client queries via inbound calls, emails, chat and web tickets within defined SLAs.
Monitor the Service request and incident problem reported directly by the end-users.
Escalate the major incidents to the management for further attention.
Confirm the resolution with the end-users before closing the tickets.
Having Knowledge on Microsoft Outlook, Skype, OS (Windows 10, Win 7).
Having knowledge on any Ticketing Tool.

Venue Details:

SAP Labs India Pvt. Ltd.,
Opp. Sathya sai Hospital, SJR IT Park,
Tower 1, 6th Floor, Export Promotion Industrial Park,
Whitefield, Bangalore - 560066.

Contact Details:

Karthikeyn - 7604600756
Prakash Ryaka - 9538572333