Inknowtech Pvt Ltd walk-in for Technical Support Engineer
Company :
Inknowtech Pvt Ltd
Website :
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Salary :
Rs: 50,000 - 3,00,000 P.A.
Job Location :
Walk-In Date :
22 Jan 2019
Walk-In Time :
10:00 AM - 03:00 PM

Company Profile:

At the heart of digital enterprise transformation are technologies such as cloud computing, mobility, analytics and Internet of Things (IoT). They throw up new challenges for enterprise IT – both transformational and operational.

Is your existing technology infrastructure ready to deliver the new digital experience to business users and consumers. Chances are you need to fundamentally re-architect it. Legacy and new technology elements need to co-exist and complement each other in ways that are unique to your business.

Managing the delivery of digital services calls for replacing human resource intensive service management processes with an approach that emphasizes outcomes through use of intelligent tools, automation and analytics.

Job Description:

Respond to client queries via inbound calls, emails, chat and web tickets within defined SLAs.
MDM Tool - Enrollment/De-enrollment, Add/remove Users & Devices, Pushing Applications/updates & Managing Rules, Mobile Setup (IOS and Android devices).
How to Reset (IOS and Android devices).
Troubleshooting on WIFI issues.
Synch Issues: (Email, calendar and contact).
Business application.
Carriers: Number porting, Activating Roaming, Activation of New SIM.
Hotspot: How to setup the personal hotspot, MIFI Device configuration.
Monitor the Service request and incident problem reported directly by the end-users.
Follow up with the dispatched problems to ensure proper and quick closure.
Communicate with the end-users and keep them informed of the progress.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.

Documents to Carry:

Please carry your updated resume, original govt id proof.

Venue Details:

SAP Labs India Pvt. Ltd.,
SJR IT Park, Opp. Sathya sai Hospital,
Tower 1, 6th Floor, Whitefield, Bangalore - 560066.

Contact Details: