Inknowtech Pvt Ltd walk-in for Technical Support Engineer
Company :
Inknowtech Pvt Ltd
Website :
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Salary :
Rs: 50,000 - 2,25,000 P.A.
Job Location :
Walk-In Date :
13 Oct 2018
Walk-In Time :
09:00 AM - 01:00 PM

Company Profile:

At the heart of digital enterprise transformation are technologies such as cloud computing, mobility, analytics and Internet of Things (IoT). They throw up new challenges for enterprise IT – both transformational and operational.

Is your existing technology infrastructure ready to deliver the new digital experience to business users and consumers. Chances are you need to fundamentally re-architect it. Legacy and new technology elements need to co-exist and complement each other in ways that are unique to your business.

Managing the delivery of digital services calls for replacing human resource intensive service management processes with an approach that emphasizes outcomes through use of intelligent tools, automation and analytics.

Job Description:

Monitor the Service request and incident problem reported directly by the end-users.
Respond to international client queries via inbound calls, emails, chat and web tickets within defined SLAs.
Follow up with the dispatched problems to ensure proper and quick closure.
Communicate with the end-users and keep them informed of the progress.
Escalate the major incidents to the management for further attention.
Confirm the resolution with the end-users before closing the tickets.
Coordinate with the 2nd /3rd level and regional IT support for knowledge transfer and problem management.
Provide Chat Support to the end users.
Provide 1st level troubleshooting on Laptops and MS Office clients configuration.
Configuring and troubleshooting Microsoft Outlook, Skype, OS (Windows 10, Win 7).
Respond timeously to requests for technical assistance in person, via phone, or electronically.
Diagnose and resolve technical hardware and software issues assigned to them.
Experience in Ticketing and ITIL process.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
Provide level 1 remote desktop support and perform other activities based on SOPs.
Perform user account management activities Escalate complex.

Venue Details:

Inknowtech Pvt Ltd.,
Electronic City, Phase 1,
Bangalore, Near Radha Ragent Hotel,
Backside of Electronic City Traffic Police Station.

Contact Details: