Indian Bank hiring for Chief Customer Service Officer (CCSO)
Company :
Indian Bank
Website :
Job Role :
Chief Customer Service Officer (CCSO)
Eligibility :
Any Graduate
Experience :
Job Location :
Last Date :
11 Aug 2018

Company Profile:

Established on 15th August 1907 as part of the Swadeshi movement. Serving the nation with a team of over 20140 dedicated staff as on 31.03.2016. Total Business crossed Rs.3,10,918 Crores as on 31.03.2016. Operating Profit : Rs. 3,032.09 Crores as on 31.03.2016. Net Profit : Rs.711.38 Crores as on 31.03.2016. Core Banking Solution(CBS) in all 2565 branches as on 31.03.2016. Return on Assets (RoA) at 0.36 per cent for FY 2015-16. Information Systems & Security processes certified with ISO27001:2013 standard and is amongst very few Banks certified worldwide.

Job Profile:

The Chief Customer Service Officer (CCSO) (Internal Ombudsman) shall be reporting directly to the Managing Director & Chief Executive Officer of the Bank and shall be the focal point of Internal Grievance Redressal System of the Bank in terms of Damodaran Committee recommendations to ensure that only minimum number of complaints are escalated to Banking Ombudsman. The Chief Customer Service Officer will help in strengthening customer confidence in the Bank’s Internal Customer Grievance Redressal System.

Minimum Qualifications:

Retired General Manager from any Scheduled Commercial Bank (other than Indian Bank).

Age Limit:

Maximum 62 years as on 01/07/2018.

Work Experience:

Exposure of working in more than three areas of operations in Banking, such as General Banking, Credit, Foreign Exchange, Treasury, Merchant Banking, Credit Card operations etc.


Rs.70,000/- p.m subject to deduction of applicable taxes.

How to Apply:

Application complete in all respects as per the prescribed format (Annexure A) along with Demand Draft towards application fee and copies of all the credentials as enumerated in Clause 2 should be sent in a closed envelope super scribed “Application for the post of CCSO” to the following address:

General Manager (HRM), Indian Bank,
Corporate Office, HRM Department,
Recruitment Section, 254-260, Avvai Shanmugham Salai,
Royapettah, Chennai, Tamil Nadu – 600 014.

All eligible and interested candidates should apply in the prescribed application format to reach the address cited above on or before 11/08/2018. Any application received after the due date will be summarily rejected.