Indegene walk-in for Technical Support Engineer
Company :
Indegene
Website :
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
1 - 2 Years
Job Location :
Bangalore
Walk-In Date :
11 & 12 Oct 2018
Walk-In Time :
02:00 PM - 04:00 PM

Company Profile:

We offer scientific partnership to global life science companies by delivering a spectrum of medical, marketing, training, intelligence, and analytics services.
The depth of our scientific expertise, scale of operations, offshore delivery model, global footprint, and intellectual property (IP) help us deliver value across multiple dimensions. We offer cost-effective solutions and services. We have the ability to work with global teams and their local affiliates for marketing and educational programs.
Our IPs have helped global clients in developing innovative platforms and solutions for various research and development programs.

Job Description:

Experience working in a 24 x 7 Customer service environment.
Provide exceptional customer service to our rapidly growing customer base.
Replicating and troubleshooting product and technical issues faced by client for speedy resolution.
Taking ownership of technical issues, understanding customer requirements and work within escalation process to resolve more advanced issues.
Support and resolve incidents and problem tickets over phone/ email/WebEx with SLA defined.
Collaborate with engineering team to understand product and project requirements.

Skills:

Any Graduate with 0 to 2 year experience in customer support.
Excellent communication- for voice and email support.
Good interpersonal and analytical skills.
Good customer service skills with ability to learn technical concepts.
Troubleshooting knowledge of internet connectivity issues.
Strong computer skills with good understanding of best practices.
Willing to work in rotations shifts.

Venue Details:

Indegene Private Limited,
Manyata Embassy Business Park, Ground Floor,
Aspen Block, G4, Nagawara Outer Ring Road, Bangalore - 560 045.

Contact Details:

Hari
080-46448639