IGT Solutions walk-in for Reservation Executive
Company :
IGT Solutions
Job Role :
Reservation Executive
Eligibility :
Any Graduate
Experience :
0 - 2 Years
Salary :
Rs: 2,00,000 - 3,00,000 P.A.
Job Location :
Gurgaon
Walk-In Date :
12 & 13 July 2019
Walk-In Time :
12:00 PM Onwards

Company Profile:

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 5 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Job Description:

Agents need to handle inbound calls and process emails.
They are required to answer the frequently asked questions, process cancellations, request for refunds, payment confirmation, travel document demands, schedule change confirmation.
Agent is required to ensure that all the information is captured and communicated to the customer accurately, any error leading to that would have relative impact on the agent both financially and non-financially.
Clear and conscious communication, Customer Delight with exceptional CSAT and QA scores, Compliance to policies and Processes and managing Handling time and accuracy.

Other Details:

5 days working, 2 week off.
Candidate should be ready to work in 24*7.
Education qualification: Graduation Mandate.
Language: Good Communication Skills.
B.Tech/ BE/Technical Diploma less than 65% will only be considered.

Venue Details:

IGT Solutions Pvt Ltd,
InfoTech Centre, 3rd Floor,
Sector 21, 14/2 Old Delhi Gurgaon Road,
Dundahera, Gurgaon - 122016.

Contact Details:

Meenakshi Ghildiyal
0124-4587309