IBM walk-in for Technical Support Associate
Company :
IBM
Website :
Job Role :
Technical Support Associate
Eligibility :
Any Graduate
Experience :
0 - 2 Years
Job Location :
Hyderabad
Walk-In Date :
21 Nov - 25 Nov 2017
Walk-In Time :
12:00 PM - 04:00 PM

Company Profile:

IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

Job Description:

Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across NA, EMEA & AP.
Handling inbound calls / emails / chats resolving technical issues for end users.
Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
Ability to identify basic hardware parts and awareness of basic hardware concepts.
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning / probing skills, as relevant to the issue and level of the caller.
Fluency in English Communications Skills (both spoken and written) / soft skills.

Shift Timings:

Shifts will be 24x7 in nature and can vary depending on geographies supported.

Venue Details:

IBM India Pvt. Ltd,
3B, Mindspace, Hi-Tech City,
Madhapur, Hyderabad.

Contact Person:

Rama KV Bhattiprolu