Hinduja Global Solutions walk-in for Customer Care Executive
Company :
Hinduja Global Solutions
Website :
Job Role :
Customer Care Executive
Eligibility :
Any Graduate
Experience :
0 - 1 Year
Job Location :
Chennai
Walk-In Date :
23 & 24 Apr 2019
Walk-In Time :
10:00 AM - 03:00 PM

Company Profile:

HGS, part of the multi-billion dollar conglomerate - Hinduja Group, provides outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies. We have been ranked among the Top 3 & Best Performing Call Centers Worldwide & by the Global Services Magazine in 2008. We were among the Global Best 10 for Sales Service in the 2010 Global Outsourcing 100 list by the International Association of Outsourcing Professionals.

Job Summary:

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience.
The ability to cross-sell products is also essential.
Demonstrated success in sales and customer service is required.

Job Responsibilities:

Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
Determines requirements by working with customers.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Skills:

Good Communication in English.
Regional Language Communication Skill - Tamil.
Analytical skills.
Basic Telephone Etiquettes.
MS Office.
Basic Computer Knowledge.

Documents to Carry:

Updated Resume, Full Size Aadhaar Card & Passport Size Photo.

Venue Details:

Hinduja Global Solutions,
5th Floor, Jayanth Tech Park,
Padmini Gardens, Mount Poonamallee Road,
Nandambakkam, Chennai - 89.

Contact Details:

Malathy M
9789911958