Hinduja Global Solutions walk-in for Customer Care Executive
Hinduja Global Solutions
Job Role :
Customer Care Executive
0 - 5 Years
Rs: 2,00,000 - 2,50,000 P.A
Job Location :
Walk-In Date :
13 & 14 Jan 2017
Walk-In Time :
10:00 AM - 04:00 PM
Company Profile:HGS, part of the multi-billion dollar conglomerate - Hinduja Group, provides outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies. We have been ranked among the Top 3 & Best Performing Call Centers Worldwide & by the Global Services Magazine in 2008. We were among the Global Best 10 for Sales Service in the 2010 Global Outsourcing 100 list by the International Association of Outsourcing Professionals.
Job Description:Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Willingness to work in Rotational Shifts (24x7).
Candidate Profile:Customer Service Executive plays a critical role in providing an interface between customers and the client/company.
We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well.
The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.
Skills:Good communications skills.
Ability to listen and active problem solving skills.
Good interpersonal skills.
Ability to handle pressure.
Basic Computer knowledge.
Age Limit: 18 Years 30 Years.
Venue Details:Hinduja Global Solutions,
B38 C/4, Sector 57, Noida,
Landmark: Next to Airtel Office.
Contact Details:Faiz Ahmed