HCL walk-in for Work Force Management Process
Company :
HCL
Website :
Job Role :
Work Force Management Process
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Salary :
Rs: 1,75,000 - 3,25,000 P.A.
Job Location :
Chennai
Walk-In Date :
04 & 05 Sep 2019
Walk-In Time :
10:00 AM - 01:30 PM

Company Profile:

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Description:

The position involves Monitoring Real time adherence Alerts, Conduct real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc.
Making recommendations and routing changes based on observations.
Interface with business unit management for escalation of service-impacting issues.
Contingency Planning, Bridge Call Handling, Floor Management.
Analyse schedule efficiency measurements as well as key indicators such as service level, for continuous improvement.
Ensure all required data is tracked and trended on a continuous basis and Re-allocate changes in staffing level.
If your a Fresher then you should have excellent communication skills in both written and Oral (2019 passed outs can attend only if you have received your All semester mark sheets and the Provisional certificate.

Skill Set:

Candidate should not have any standing arrears's.
Should be flexible for night Shifts (U.S Shifts).
Should have experience in BPO Domain and good in Email Etiquette's and MS Office.

Venue Details:

HCL Technologies Ltd, No 107 and 108,
Navins WSS towers, Langs Garden road,
Pudupet, Egmore, Chennai - 02,
Land Mark - Near Casino Theatre.

Contact Person:

Vaseem