HCL walk-in for Service Desk
Company :
HCL
Website :
Job Role :
Service Desk
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Job Location :
Chennai
Walk-In Date :
22 Feb 2020
Walk-In Time :
10:00 AM - 02:00 PM

Company Profile:

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Description:

Global Voice support experience mandatory (Voice process).
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
Perform user account management activities.
Escalate complex problem to appropriate support specialists.
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
Troubleshoot client software and basic network connectivity problems.

Requirements:

Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following: Windows Operating systems.
Clients: Windows7, Windows Vista, Windows XP, Windows 2000.
Servers: Windows 2000, Windows 2003, Windows 2008.
Knowledge of Active Directory, Exchange 2003/2007.
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center.
User account creation for Active Directory, Exchange Mailboxes, Distribution lists.
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools.
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users.
Support for laptop, desktops, and printers.
PDA and blackberry support.

Skills:

Global voice support experience mandatory.
Technical support,active directory ,voice customer service, and support experience with problem solving involving troubleshooting hardware, involving hardware, software, and networks issues.

Venue Details:

HCL Technologies ( AMB-6),
8th South Phase, Sidco Industrial Estate,
MTH Road, Sai Nagar, Amb Industrial Estate, Chennai - 600058.

Contact Person:

Jovana