HCL walk-in for Customer Service Representative
Company :
Website :
Job Role :
Customer Service Representative
Eligibility :
Any Graduate
Experience :
1 - 3 Years
Salary :
Rs: 1,50,000 - 4,00,000 P.A.
Job Location :
Walk-In Date :
16 & 17 Sep 2019
Walk-In Time :
11:00 AM Onwards

Company Profile:

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Description:

Order management issue resolution.
Prepare KPI's , Maintain Quote and Contracts tools & back up for Customer master data.
Order Processing and validation.
Assist in identification, validation, review and approval of customer support procedures.
Documents problem and resolution accurately.
Escalates or hands off issues to other areas appropriately.
Follows established Procedures and process in resolving the issues.
Provides support to customers via Phone or E-mail.
Creation of Service Request (SR).
Correctly identifying case categorization and severity definition.
Collection of relevant customer information.
Initial understanding of the incident upon call receipt.
Resolving issues based on information available.
3rd Party Vendor escalation.

Desired Profile:

Excellent Spoken & Written English.
Strong customer service skills.
Good communication skills (Written & spoken).
Candidates with Knowledge of blood management would be preferable.
Knowledge of resolving queries by Remote support.
Good listening & probing skills.
Good convincing skills.
Capable to interface with HAE stakeholders / HAE customers to seek clarifications.
Exp. of working on tools like - Oracle, Sales Force, MS Office, Jira would be an added advantage.

Venue Details:

HCL Technologies,
A-22, Sector 60, Noida,
Near Sector 59 Metro Station.

Contact Details: