HCL walk-in for Customer Service Executive
Company :
HCL
Website :
Job Role :
Customer Service Executive
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Salary :
Rs: 2,00,000 - 4,00,000 P.A.
Job Location :
Noida
Walk-In Date :
23 & 24 Jan 2020
Walk-In Time :
11:00 AM - 06:00 PM

Company Profile:

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Description:

Registration & Scheduling for client examinations.
Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base.
Follow escalation procedures for issues uncontrollable at CSR level.
Updating different trackers like End User complaint tracker etc.
Implementing feedback given during monitoring sessions by PICs / Team Leads.
Appropriate documentation on client CRM.
Ensuring data security - proprietary data of customers.
Meeting SLAs & maintaining Quality Standards.

Skills:

Good Typing Skills ( Gross Speed 30 wpm with 90% accuracy).
Good command in verbal and written English.
Excellent written communication skills.
Good comprehension and correct grammar skills.
Excellent computer/ internet navigation skills.

Benefits:

Compensation Best in the industry.
Home pick and drop office cabs available.
Opportunity for fast track career growth.
International standard facility.
Recreational activities and cultural programs.
ATM and Concierge available within premises.

Venue Details:

HCL Technologies Limited,
N5 Building, A-22, Sector - 60, Noida - 201301.

Contact Details:

Vikas Kapoor
9971154226