GlobalLogic walk-in for Associate/Senior Associate
Company :
GlobalLogic
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
0 - 2 Years
Salary :
Rs: 2,00,000 - 6,00,000 P.A.
Job Location :
Gurgaon
Walk-In Date :
04 Oct 2018
Walk-In Time :
09:00 AM - 01:00 PM

Company Profile:

Global Logic is an offshore software R&D services company with a headcount of 6000+ world-wide and has headquarters in McLean, Virginia and San Jose, California. Global Logic provides full-lifecycle product development services, including software product design, product development, quality assurance, product support and consulting services. The company specializes in telecommunications, wireless products and mobile devices, machine-to-machine, cloud computing, medical devices, digital media, commerce and business technology. In India its based out in Noida, Gurgaon , Nagpur, Bangalore & Gurgaon.

Job Description:

Interesting and challenging work in a large and dynamically developing company.
Exciting projects involving newest technologies.
Professional development opportunities.
Excellent compensation and benefits package, performance bonus program.
Modern and comfortable office facilities.

Job Requirements:

Preferred to have 1 year of relevant work experience in product support via Chat & email.
Strong analytical, problem-solving and troubleshooting skills.
Capable of thinking critically.
Attention to detail with the ability to complete a large volume of work quickly and independently.
Ability to work collaboratively in a diverse team environment.
Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements).
Excellent written communication skills in English for email and chat support channels.
Open to work in 24*7 environment including holidays.
Enthusiasm for customer service.
Good keyboarding skills.
Team player with very good interpersonal skills and forward-looking attitude.
Open to ideas/feedback.

Responsibilities:

Provide chat, email support to resolve user problems with proactive troubleshooting.
Follow predefined (as trained) support procedures and policies.
Master the use of our support channels, processes & tools.
Identify and report Partner/user issues & feedback through appropriate channels.
Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.
Effectively and judiciously escalate issues with clear communication.
Support team lead/ manager when required.
CSAT/resolution rate initiatives.
Ability and willingness to quickly complete large volumes of work with high quality.
Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

Venue Details:

GlobalLogic Technologies Limited,
ASF Insignia SEZ Private Ltd, Grand Canyon Building,
14th floor, Block D & E, Off Gurgaon Faridabad Road,
Tehsil Sohna, Gwal Pahari, Gurgaon - 122003.

Contact Person:

Priyank Dixit