Gaussian Networks walk-in for Customer Support Representative
Company :
Gaussian Networks Pvt Ltd
Job Role :
Customer Support Representative
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Bangalore
Walk-In Date :
08 Dec 2018
Walk-In Time :
10:00 AM Onwards

Company Profile:

Gaussian Networks Pvt. Ltd., specializes in online games development and hosting, that aims to take online gaming to the next level. Backed by vast industry experience, we promise sophisticated technology, software and platforms through which playing online games becomes safe, quick and easy for players.

At Gaussian Networks, we cater to a wider audience by bringing up a mesmerizing range of online games such as Poker, Rummy, Chess, Scrabble, Golf, Pool. We ensure that all our software and platforms are reviewed and updated constantly to make gaming a flawless and successful experience for you.

Job Description:

Manage large amounts of incoming calls.
Generate sales leads.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.

Desired Profile:

Proven customer support experience or experience as a client service representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Venue Details:

Gaussian Networks Pvt Ltd.,
2nd Floor, SH Shreya, Intermediate Ring Road,
Domlur, Indiranagar, Bangalore 560071,
Landmark: Above KHT Tata Motors Showroom.

Contact Details:

Sushma
7022082431