FIS walk-in for Windows Support
Company :
FIS
Website :
Job Role :
Windows Support
Eligibility :
Any Graduate
Experience :
3 - 5 Years
Job Location :
Chennai
Walk-In Date :
07 Mar 2020
Walk-In Time :
10:00 AM - 04:00 PM

Company Profile:

FIS is the world's largest global provider dedicated to banking and payments technologies. With a long history deeply rooted in the financial services sector, Headquartered in Jacksonville, Fla., FIS serves more than 14,000 institutions in over 100 countries. FIS delivers the most comprehensive range of solutions for the broadest range of financial markets and holds leadership positions in payment processing and banking solutions, providing software, services and outsourcing of the technology that drives financial institutions. Every FIS solution has the strength you need for profitability today, and the power to help you manage whatever comes next. First in financial technology, FIS is ranked 425 on the Fortune 500 and is a member of Standard & Poor's 500® Index. FIS has also been named the number one overall financial technology provider in the annual FinTech 100 rankings.

Skills:

Should be very good in understanding US English and should be able to converse well.
Neutral English communication is least expected without MTI to identify trainable resource.
Should have experience handling desktop support phone calls for US customers.
Should have experience handling outlooks issues, desktop application issues, OS issues, network and VPN issues.
Should be willing to deliver excellent customer service in a 24X7X365 production environment.
Should be able to utilize his / her soft skills and troubleshooting skills to resolve client issues and questions.
Should be able to ask relevant probing questions to gather relevant information on routine and complex calls.
Should be able to use effective listening skills to develop understanding of client questions or issues.
Should know and be skilled in Installing, configuring and troubleshooting desktop systems, workstations, servers and network issues in a heterogeneous environment.
Should be able to document, track and monitor client incidents in ticketing system to ensure a timely resolution.
Should have a good understanding on what is a monitoring tool and should have experience working on a monitoring tool such as (Example: SolarWinds / Nagios / manage engine, etc. )
Should know to prioritize and escalate support incidents and requests based on business impact and documented guidelines.
Should maintain passwords, data integrity and file system security for the desktop environment.
Should be able to communicate highly technical information to both technical and nontechnical personnel.
Should possess excellent email drafting skills.

Venue Details:

FIS Global Business Solutions India Private Limited,
7th Floor, Block C, Ambit IT Park, Plot 32 A & B,
Ambattur Industrial Estate 1st Cross Rd, Chennai - 600058.

Contact Person:

Chandan