Equiniti India walk-in for Service Desk Analyst
Company :
Equiniti India
Job Role :
Service Desk Analyst
Eligibility :
Any Graduate
Experience :
5 - 7 Years
Job Location :
Chennai
Walk-In Date :
09 & 10 July 2018
Walk-In Time :
03:00 PM - 05:00 PM

Company Profile:

Equiniti India is the offshore arm of the Equiniti Group. Equiniti India team provides BPO, IT development & testing and other operational support such as Marketing & Sales Support, HR & Payroll and Finance Shared Services to various Equiniti Group companies and clients of Equiniti.

Skills:

Act as a single point of contact for the users.
Log tickets, Track the progress, update and close the tickets as per the status.
Handle voice calls and email requests from users.
Contact users when needed to progress or close tickets.
Perform first level of support including basic troubleshooting activities in Microsoft Operating systems for desktop and laptops, MS Office applications including Outlook, Microsoft Active Directory User Management, etc.
Maintaining User Accounts on Servers and applications.
Grant or Revoke specific access permissions.
Handle Password reset requests from the users.
Produce MI on Requests handled.
Maintain and contribute to the IT Knowledge base.
Remotely access users pc to make changes and fix problems.

Other Details:

Immediate Joiners are Preferred.
Candidates should be willing to work in UK hours.
Candidate should carry Original ID proof.
Candidate attended last 3 months are not eligible.

Venue Details:

Equiniti India Private Limited.,
Block 10, 8th Floor, DLF IT Park,
1/124, Mt Poonamallee High Road, Ramapuram, Chennai 600 089.