Equiniti India walk-in for International Voice Process
Company :
Equiniti India
Job Role :
International Voice Process
Eligibility :
Any Graduate
Experience :
0 - 3 Years
Job Location :
Chennai
Walk-In Date :
15 Feb 2020
Walk-In Time :
09:00 AM - 01:00 PM

Company Profile:

Equiniti India is the offshore arm of the Equiniti Group. Equiniti India team provides BPO, IT development & testing and other operational support such as Marketing & Sales Support, HR & Payroll and Finance Shared Services to various Equiniti Group companies and clients of Equiniti.

Job Description:

Taking in bound calls, emails or messages dealing with a variety of customer services and finance related issues.
Offering a professional service to a variety of clients.
Striving to provide a professional service at all times.
Accurate recording of information onto a live system.
Query handling in response to customer requests with the support of clear information and processes.
Process changes in Client/Customer records in response to appropriately authorized requests that are within the required limits for processing.
Provide guidance to Shareholders on correct procedures to be followed.
Judge and escalate non-standard situations and difficult cases to Team Leader as required.
Contribute to the development initiatives of the Team e.g. continuous process improvement, etc.
Escalate issues, complaints and concerns to Team Leader/Deputy Team Leader.
On attainment of good level of experience agents may be asked to assist less experienced team members.
Always to undertake the duties of this role in accordance with the requirements of the company's Regulators, including FCA's Principles for Business.

Skills:

Excellent communication skills.
The ability to take on board and learn specialist information.
Previous customer service experience.
Fast and accurate recording of information skills.
Strong computer literacy.

Venue Details:

Equiniti India, Block 10,
8th Floor, DLF IT Park, Mt Poonamalle High Road,
Ramapuram, Chennai - 600 089.

Contact Details:

Hema
7358465533