Epicenter Technologies walk-in for Team Leader
Company :
Epicenter Technologies Pvt. Ltd
Job Role :
Team Leader
Eligibility :
Any Graduate
Experience :
3 - 8 Years
Job Location :
Mumbai
Walk-In Date :
09 & 10 Sep 2019
Walk-In Time :
01:00 PM Onwards

Company Profile:

Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house in India and among the largest and technologically most advanced manufacturers of Forged & Machined components in the world.
We operate out of a brand new state of the art facility in India with a capacity of 750 physical seats that can support 2000+ FTE’s. All the seats are fully equipped to support voice as well as data services. We have an office in the US from where we manage connectivity and logistics within North America.

Job Description:

Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
Plan, implement & monitor deliverables for the teams reporting to him.
Coordinate with other departments for smooth implementation of work.
Responsible for maximizing revenue & minimizing cost.
Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
Responsible for Daily Operational Reports.
Responsible for morale & motivation of the staff.
Responsible to train & create growth opportunities for Subordinates.
Managing Employee Relations, conducting Skip Level meetings and improving employee connect.
Ability to liaise with relevant support departments stakeholders.
Ability to create an environment of trust and fairness, and drive organizational culture and values.

Skills:

Good communication skills.
Experience in managing Outbound Sales or Lead Generation process.
Should have experience working in BPO background.
Should have team handling experience.
Analytical Skills and data analysis using excel.
PowerPoint making & presentation skills.
Readiness to work in various shifts and weekends based on organizational requirements.
Basic understanding of key Financial evaluations and sensitivity to managing process P&L.
Strategy development and knowledge of operational metrics like attrition, service levels etc.
Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans.
Good negotiation and persuasive skills.

Venue Details:

Epicenter Technologies Pvt. Ltd.,
Salasar Business Park, Off 150 Feet Flyover Road,
Bhayander (West), Thane, Mumbai - 401 101,
Landmark - Opposite to Maxus Mall, Next to D-Mart.

Contact Details:

Lipika
+91-22-6276-4821