Endurance International Group walk-in for Technical Support Engineer
Company :
Endurance International Group
Website :
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
0 - 3 Years
Salary :
Rs: 2,00,000 - 3,00,000 P.A.
Job Location :
Mumbai
Walk-In Date :
28 Feb 2020
Walk-In Time :
10:00 AM Onwards

Company Profile:

Founded in 1997, Endurance has grown into an international family of brands that provides small business owners with the tools they need to establish and build their web presence, get found in online search, and connect with customers through social media, email marketing, and more.
At the heart of our technology is a commitment to (em)Powering small businesses and ensuring their success online. It’s what drives our 4,000+ employees every day. And it’s what ultimately changes the lives of our 5 million+ customers.

Job Description:

Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions.
Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback.
Testing & analysis of all products & services.
Identifying any bugs/issues in the system and assisting in their resolution.
Recording, tracking and reporting problem activity.
Building strategies to improve efficiency, profitability and quality of service.
Reviewing existing product/feature documentation; publish documentation in internal knowledge bases.

Job Requirements:

Must be customer focused and willing to do whatever it takes to resolve customer issue.
Strong customer interaction skills and ability to work in a variety of customer situations.
Outstanding written and verbal communication skills.
Ability to solve complex problems quickly, inventively and resourcefully.
Good working knowledge of computers and the internet; strong ability to develop new skills.
Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
Strong attention to detail.
Avid internet user, with strong inclination towards technology.
Highly motivated and energetic team player, with excellent interpersonal skills.
Must be willing to work in rotational shifts.

Skills:

Networking and DNS basics.
Basic knowledge of Linux/Windows Operating Systems.
Basic knowledge of Hardware/ Softwares.
Basic knowledge of Web and Email servers.
Configuration and troubleshooting mail clients using IMAP/POP/SMTP.
Troubleshooting server side scripts.

Venue Details:

Endurance International Group,
Unit No. 501, 5th Floor, Unit - IT building no. 3,
Nesco IT park, Nesco Complex, Western Express Highway,
Goregaon (East), Mumbai - 400063.

Contact Person:

Srishti