Directi walk-in for IT Support Executive
Company :
Directi
Website :
Job Role :
IT Support Executive
Eligibility :
Any Graduate
Experience :
2 - 6 Years
Salary :
Rs: 2,00,000 - 6,00,000 P.A.
Job Location :
Bangalore
Walk-In Date :
25 Jan 2020
Walk-In Time :
10:00 AM - 01:00 PM

Company Profile:

Directi is a 350+ million dollars group of Businesses, that develop innovative mass-market Web Products serving millions of Customers worldwide. Directi businesses rank amongst the fastest growing businesses worldwide in their corresponding industry segments. The combined Product Portfolio of various Directi businesses includes - Communication and Collaboration apps, Social Networking software, Instant messaging, Context Analysis Engines, Antispam and Antivirus Solutions, Large scale Billing and Provisioning platforms, Traffic Monetization Solutions, Online Advertising Solutions, DNS Management Products, Linux and Windows Server Management Software, Web Hosting Control Panels and much more.

Job Description:

Installation, conguration and Managing of Windows 7 up to Windows 10 machines.
Should have excellent troubleshooting skills on Windows Desktops OS.
Should have basic knowledge of MAC, Linux & Networks.
Strong hardware troubleshooting skills.
Installation, configuration WiFi Router and Network devices.
Installation and Management of mail applications like MS Outlook and Thunderbird.
Should be hands-on with Google Apps (Gmail, Google Docs, etc).
Monitoring of Servers and Network devices to ensure minimal downtime.
Inventory management for all hardware and software.
Backups and Profile migration for users.
Co-ordination with vendors for timely resolutions on hardware related calls.
User and security access management using Active Directory Services.
Manage centralized Kaspersky Antivirus server, WSUS, WDS, File & Print services.
Basic knowledge of DHCP, DNS, SCCM.
Should have good knowledge of RAID.
Should know how to upgrade firmware and BIOS.

Skills:

3+ Years experience into IT/ Desktop Support.
Candidate should have good knowledge of IT product.
Should possess good communication and multi task handling skills.
Drive closure of local IT user calls within the specified SLAs.
Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the manager.
Review/Prepare Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report.
Coordinate with Manager & Engineer for any process, management changes or technical support changes.
Coordinate with Procurement team and ensure stock availability for daily operations.
Act as a reliable point of contact for the Service Desk team for issue escalations & non-standard service requests.
Be consistently motivated to maintain a team atmosphere that is conducive to achieving high productivity levels.
Plan and execute maintenance schedules.
Hands on Experience in Linux and using MAC is mandatory.

Venue Details:

Zeta | Directi, Tower C,
Ground Floor, Diamond District,
HAL Airport Road, Domlur, Bangalore - 560008.

Contact Person:

Kinnari Gandhi