Dell walk-in for Technical Support
Company :
Dell
Website :
Job Role :
Technical Support
Eligibility :
Any Degree
Experience :
0 - 4 Years
Job Location :
Gurgaon
Walk-In Date :
22 & 23 July 2019
Walk-In Time :
12:00 PM - 03:00 PM

Company Profile:

Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.

Job Role:

The Technical Support Technician provides remote technical support expertise (via telephone, web or e-mail) in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers.

He or she has the ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology's business operations and the business operations of Dell Technology customers.

Job Responsibilities:

Solves moderately complex customer issues on any product.
Provides first- or second-level support in the inbound or outbound contact center.
Prioritizes work based on time and complexity requirements.
Exercises sensitivity to due process and proper pacing.
Routes customers when appropriate to proper support queues.
May identify opportunities for process improvements that contribute to the achievement of business metric goals.
Solves problems consistently and completely with minimum supervision.
Partners with team members to obtain resolutions to complex technical issues.
First point of contact for customer escalations.
Performs quality audits.
Applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise-level customers by following documented Standard Operating procedures.
Prioritizes daily activities based on complexity.
and escalates the issues to the next level.
Solves basic problems for customers and attempts to resolve more complex issues.
Understands support technologies.

Job Requirements:

Fluent communication skills.
Time management skills.
Knowledge of job associated database, software and documentation.
Problem-solving skills.
Results driven.
Strong technical aptitude and troubleshooting skills.

Candidate Profile:

Undergrad with 1 year of relevant work experience required.
Should be willing to work in shifts in a 24 x7 work environment.
Should be residing within Transport Boundaries.
Excellent telephone soft skills, thorough telephone functional skills & email etiquettes.
Excellent spoken and written English.
Ability to handle stressful situations.
Goal/Career oriented and self-motivated.

Venue Details:

Dell International Services,
Vipul Tech Square, Opposite Central Park,
Sector Road, Sector - 43, Gurgaon - 122002.

Contact Person:

Abhishek Sharma
01244579196