Corbus India LLP walk-in for Technical Support
Company :
Corbus India LLP
Website :
Job Role :
Technical Support
Eligibility :
Any Graduate
Experience :
1 - 5 Years
Job Location :
Noida
Walk-In Date :
18 Oct 2019
Walk-In Time :
11:00 AM - 02:00 PM

Company Profile:

Established in 1994, Corbus continues to build and expand expertise in key industry verticals, leveraging the experience gained over the years in the outsourcing business and strategic alliances. Corbus provides adaptable and flexible global collaboration models to suit Fortune 100 companies in Aviation, Consumer Package Goods (CPG), Retail, Oil & Gas, Manufacturing, Media, Healthcare and Publishing sectors.
Corbus creates technology-empowered solutions by combining industry leading processes and technologies that deliver business value to global clients through year-on-year savings. We are known for our ability to work in true partnership with clients to innovate and bring cost reduction along with enhanced product quality. Corbus has a unique practice led global execution model that enables it to be an end-to-end solution provider to the customer needs.

Job Description:

The qualified candidate will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
Serve as the first point of contact for customers seeking technical assistance over the phone or email via a ticketing system.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in a ticketing system.
Follow-up and update customer status and information.
Document and pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.

Skills:

Excellent verbal English Skills.
Developer skills SQL, Cognos, SAP, Perl, .NET, Java, Web Dev, mobile iOS, Google.
Cloud architecture PaaS/Saas understanding, database, system interfaces.

Venue Details:

Corbus India LLP, 9th Floor,
VJ Business Tower, Sector 125, Noida,
Nearest metro station- Okhla Bird sanctuary.

Contact Person:

Yamini Sharma