Conduent Business Service walk-in for Customer Care Analyst
Company :
Conduent Business Service
Website :
Job Role :
Customer Care Analyst
Eligibility :
Any Graduate
Experience :
0 - 5 Years
Salary :
Rs: 1,50,000 - 4,00,000 P.A.
Job Location :
Hyderabad
Walk-In Date :
20 May 2018
Walk-In Time :
10:00 AM - 02:00 PM

Company Profile:

We are world's largest multi-service Business Process Services company with a revenue of $6.5 Billion USD. Servicing 76 companies of Fortune 100 and 500+ government entities for over 3 decades. Conduent is 93,000+ employees strong company with an omnipresence in 43 countries around the globe.
The company has been incorporated in January 2017 as a result of spin-off from Conduent Business Service. We carry a legacy of 30 years of experience benefited from years as part of Conduent Business Service, and long-standing experience in business process management.

Job Role:

Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.
Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
Using a computerized system, responds to customer inquiries in a call center environment.
To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support).
Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency.
The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers.
Ensures high level of customer satisfaction is obtained with each interaction.
Role is responsible for assigned population of customers within a specified region of support.

Scope:

Senior level job with considerable work experience.
Has developed specialized skills or is multi-skilled through job-related training.
Completes a variety of atypical assignments.
May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions.
Completes work with a limited degree of supervision.
Acts as an informal resource for colleagues with less experience.
May lead a team in the performance of a variety of tasks that are generally routine.
May have specialized external certification (technical roles).

Responsibilities:

Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches/resolves inquiries and logs customer calls.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Prepares standard reports to track workload, response time and quality of input.

Eligibility Details:

Any Graduate.
Willing to work only in Night Shifts.
5 Days Working. Fixed Sat and Sun Off.
Pick and Drop Available.
Experience : 0 - 4 Years With Excellent Communication skills.

Documents to Carry:

Please carry updated Resume and Original photo ID Proof.

Venue Details:

Conduent Business Services,
2-64/70, Navayuga Real, Table Space - 5th Floor,
Gachibowli, Hyderabad 500032, Landmark: Central Brand.

Contact Person:

Sudheer Tavta