Clarivate Analytics walk-in for Associate - Voice Process
Company :
Clarivate Analytics
Website :
Job Role :
Associate - Voice Process
Eligibility :
Experience :
0 - 1 Year
Salary :
Rs: 2,75,000 - 3,00,000 P.A.
Job Location :
Walk-In Date :
29 & 30 Apr 2019
Walk-In Time :
09:00 AM Onwards

Company Profile:

Clarivate Analytics is the global leader in trusted insights and analytics that accelerate the pace of innovation. Trusted by the world’s top universities, corporations and brands, the company’s analytics-based solutions portfolio and comprehensive content trace their roots to foundational discoveries in information science. Today, Clarivate Analytics is on a bold entrepreneurial path to help customers accelerate how quickly they turn new ideas into solutions that improve lives.

Job Description:

To maximize receivable recoveries while providing best in class customer service with routine supervision.
Need to handle both inbound / outbound calls, Average 40 calls per day.

Job Responsibilities:

Responsible for the cash collection of designated customer portfolio using Collection, CRM and OTC systems adopted by the business.
Contacts customers to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
Works to preserve the ongoing relationship with the customer while ascertaining the nature and reason behind the payment concerns or disputes and finding equitable payment solutions according to departmental processes and guidelines.
Escalates problems or concerns to supervisor in order to secure approval for any non-routine concerns/solutions.
Conducts routine research of account history (usage, payment history, subscriptions, and subscription contracts) and check all available computer systems to determine the appropriate action necessary for successfully handling customer problems and inquiries.
Ensures minimum level of unallocated cash working in cooperation with the AR department.
Works closely with other overseas offices to ensure effective trouble shooting.
Undertakes any other reasonable duties as requested by your line manager on a permanent or temporary basis.
Deputizes for team members as and when required.

Venue Details:

Clarivate Analytics (TRCPL Projects Pvt. Ltd.),
Solitaire, Plot No.14 &15, 5th Floor,
Software Units Layout, Madhapur,
Hyderabad - 500081, Landmark: Opposite Novartis.

Contact Person:

Amitesh Pandey