Capgemini walk-in for Associate/Senior Associate
Company :
Capgemini
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Job Location :
Noida
Walk-In Date :
14 & 15 Feb 2019
Walk-In Time :
12:00 PM - 02:00 PM

Company Profile:

Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. Present in 44 countries with more than 130,000 employees, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning. We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.

Job Details:

Knowledge & Key Skills:

OS: Linux servers, preferably Novel SLES.
Switches/Routers: Cisco managed switch, Networking and hardware troubleshooting.
Servers: HP, DELL, IBM Driver troubleshooting.
Cluster: Basic load balanced Linux cluster.
Storage: SAN, NAS.
Monitoring tools: Nagios, Nimsoft.
Knowledge of HL7/DICOM (optional and will be added advantage).
Analyzing and understanding application/Event viewer/Network logs.
Experience troubleshooting medical domain application (optional and will be added advantage).
Tools ( Webex/ GotoAssist/ WireShark).

Functional Skills and Experiences:

Experience working in technical support process.
Good communication skills (verbal & Written.
1.5+ years experience in Application/Technical support.
Extensive problem solving and troubleshooting skills.
Ability to independently apply production upgrades and support the products and technologies.
Experience in providing services to agreed SLAs.
Excellent interpersonal and communication skills.
Flexible in working outside of core business hours at short-notice.

Application/ Technical Support:

Provide first line technical support.
Various work related report generations from CRM tool.
Talking to clients and computer users to determine the nature of problems.
Answer queries promptly, professionally and knowledgeably on the phone/email/Chat.
Maintain polite, professional attitude to all clients.
Installing and configuring applications, software, systems, networks, printers and scanners.
Investigating, diagnosing and solving computer software and hardware faults.
Log all calls received on Salesforce accurately, efficiently and completely.
Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems.
Provide timely updates to clients on existing queries.
Manage and take ownership of the resolution process for all customer related issues.
Ensure the provision of consistently reliable and professional service by utilizing in depth technical and product knowledge and diagnostic skills.
Develop expertise in the tools/Applications of client products that will lead to shorter resolution times.
Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues.
Undertake proactive calling to ensure customer satisfaction levels.
Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures.
Achieve individual & team desk targets.
Maintain good working relationships with internal departments as well as 3rd party vendors.
Demonstration of ownership of problems.

Documents to Carry:

Please carry the mail print out to the venue.
One copy of their updated resume.
One passport size photograph.
Photo ID proof.

Venue Details:

Capgemini Business Services India,
2nd Floor, 139-140 Noida Special Economic Zone (NSEZ),
Block-B, Sector-82, Noida 201305.

Contact Person:

Arpita Tripathi