Canara Bank hiring for Internal Ombudsman
Company :
Canara Bank
Website :
Job Role :
Internal Ombudsman
Eligibility :
Any Graduate
Experience :
7 Years
Job Location :
Bangalore
Last Date :
03 Dec 2018

Company Profile:

Widely known for customer centricity, Canara Bank was founded by Shri Ammembal Subba Rao Pai, a great visionary and philanthropist, in July 1906, at Mangalore, then a small port town in Karnataka. The Bank has gone through the various phases of its growth trajectory over hundred years of its existence. Growth of Canara Bank was phenomenal, especially after nationalization in the year 1969, attaining the status of a national level player in terms of geographical reach and clientele segments. Eighties was characterized by business diversification for the Bank. In June 2006, the Bank completed a century of operation in the Indian banking industry. The eventful journey of the Bank has been characterized by several memorable milestones. Today, Canara Bank occupies a premier position in the comity of Indian banks. With an unbroken record of profits since its inception, Canara Bank has several firsts to its credit.

Job Profile:

He / She shall be reporting directly to the Managing Director & CEO or Executive Director of the Bank handling customer grievances and shall be the focal point for Internal Grievances Redressal System in terms of Internal Ombudsman Scheme 2018 so that a minimum number of complaints are escalated to Banking Ombudsman. He / She will help in strengthening customer confidence in the internal redressal mechanism.

Job Responsibilities:

(i) Internal Ombudsman shall not handle complaints received directly from the customers or members of public. In other words, the Internal Ombudsman will deal only with the complaints that have already been examined by the bank's internal grievance redressal mechanism and have remained partly or wholly un-redressed.

(ii) Internal Ombudsman shall examine all customer grievances including complaints of deficiency in service on the part of the bank as also those listed under Clause 8 of the Banking Ombudsman Scheme, 2006 (as amended from time to time) received by banks and which are partly or wholly rejected by bank's internal grievance redressal mechanism, excepting the following:

a) Complaints related to frauds, misappropriation etc. except in respect of deficiency of service, if any, on the part of the bank.
b) Complaints / references relating to a) internal administration, b) human resources, c) pay and emoluments of staff.
c) References in the nature of suggestions, requests for concessions in rate of interest charged, rejection of loan proposal, modifications in sanction terms and conditions, enhancement in credit limit, waiver / write-off of loans, etc. which are primarily in the nature of commercial decisions.
d) Complaints which have been decided by or are already pending in other fora such as consumer fora, Courts, Debt Recovery Tribunals, etc.

(iii) The Internal Ombudsman shall analyze the pattern of complaints such as product / category wise, consumer groups wise, based on geographical location, etc. and suggest means for taking actions to address the root cause of complaints of different nature.

(iv) The Internal Ombudsman shall examine the complaints on the basis of records / documents available with the bank and comments / clarifications furnished by the bank to specific queries of the Internal Ombudsman.

(v) The Internal Ombudsman may hold meetings with concerned functionaries / departments of the bank and seek any record / document available with the bank that is necessary for examining the complaint. To ensure resolution through conciliation, the Internal Ombudsman may seek direct feedback / clarifications from the complainant.

(vi) In cases of conciliation, where the decision of the Internal Ombudsman is accepted by the complainant, the Internal Ombudsman shall obtain and keep on record, a statement showing the terms of the agreement duly signed by the complainant.

(vii) The Internal Ombudsman shall not represent the bank in legal cases arising out of complaints examined by the bank or the Internal Ombudsman.

(viii) The Internal Ombudsman shall immediately refer back to bank all such complaints which are outside the purview of the Scheme.

(ix) He / She will perform any task other than those mentioned above relating to his / her job role as entrusted by the Bank, from time to time.

Age:

The candidate should not be over 70 years of age as on 01.11.2018.

Qualification:

Retired or serving officer, not below the rank of Deputy General Manager or equivalent from any Bank (other than Canara Bank) / Financial Sector Regulatory Body. The applicant shall not have worked / shall not be working in Canara Bank.

Experience:

The applicant should possess necessary skills and experience of minimum seven years of working in areas such as banking, regulation, supervision, payment and settlement systems and / or consumer protection.

Application Fee:

The eligible candidates who are interested to apply have to pay an amount of Rs.1180/- (Rupees One thousand one hundred eighty only, includes GST @ 18%) as Application Fee.
Kindly ensure the eligibility for the post, before paying the fees as the same is not refundable.

How to Apply:

Application duly completed in all respects should be sent along with the documents (self attested) mentioned below by REGISTERED POST / SPEED POST only in a cover super scribed “Application for the post of INTERNAL OMBUDSMAN on Contract Basis”:

The Manager, Canara Bank,
Recruitment Cell, H R Wing,
Head Office, 112, J C Road, Bengaluru 560 002,

Last date for receipt of application along with payment challan and other requisite documents 03.12.2018.