CSS Corp walk-in for Workforce Analyst
Company :
CSS Corp
Website :
Job Role :
Workforce Analyst
Eligibility :
Any Graduate
Experience :
1 - 5 Years
Salary :
Rs: 1,75,000 - 4,00,000 P.A.
Job Location :
Walk-In Date :
09 & 10 Dec 2019
Walk-In Time :
10:00 AM - 04:00 PM

Company Profile:

CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Job Description:

Strong analytical skills.
Minimum 12 Months experience in Real time monitoring.
Strong knowledge and understanding of call centre metrics.
Good understanding and work experience in any of CMSs like Avaya,CC Pulse, Incontact,Five-9,Zendesk, etc,.
Good Understanding about the WFM Tools like IEX, Aspect, Bluepumpkin,Verint,etc.
MS Excel, Ability to work with Macros would be an added advantage.
Basic understanding of ACD/IVR call routing.

Venue Details:

CSS CORP, Ambit IT Park,
No 32A & 32B, Ambit Park Rd,
Sai Nagar, Ambattur Industrial Estate,
Chennai - 600058.

Contact Details: