CSS Corp walk-in for Service Desk Engineers
Company :
CSS Corp
Website :
Job Role :
Service Desk Engineers
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Chennai
Walk-In Date :
11 May 2019
Walk-In Time :
11:00 AM - 05:00 PM

Company Profile:

CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Job Description:

Provide timely response to all incidents, outages and performance alerts.
Categorize issues for dispatching to appropriate technical teams.
Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
Collect and provide performance reports for various systems, and report trends in hardware and application performance to assist technical personnel.
Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.
Document all actions in accordance with standard company policies and procedures.
Notify customer and third-party service providers of issues, outages and remediation status.
Work with internal and external technical and service teams to create and/or update knowledge base articles.
Support multiple technical teams in 24 x 7 environment /operational environments with high uptime requirements.
Receive customer requests directly via phone, email etc, ensure proper recording/ documentation, provide first level response & convey resolutions to customer issues.
Track, route and redirect problems to correct resources.
Properly escalate unresolved queries to the next level of support.
Update customer data in the required databases.
Walk customers through problem solving process.
Recommend procedure modifications or improvements.
Preserve and grow knowledge of service desk procedures, products and services.

Venue Details:

CSS Corp Pvt Ltd.,
B-14 Phase 1, MEPZ - SEZ Tambaram,
Chennai - 600 045.

Contact Person:

Sakthi/Vandhana