CSS Corp walk-in for NOC Engineer
Company :
CSS Corp
Website :
Job Role :
NOC Engineer
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Chennai
Walk-In Date :
11 Jan 2020
Walk-In Time :
11:00 AM - 05:00 PM

Company Profile:

CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Job Description:

Excellent Communication Skills Mandatory.
Monitors the Cloud and on prem Infrastructure Monitoring System and responds to and system generated alerts as needed.
Alarm and trouble notification triage and basic remediation.
Ticket management (creation, assignment, monitoring, escalation, resolution).
Basic triage and repair support for Infrastructure devices.
Candidate should be working in a 24x7 NOC environment performing remote support.
Manage tickets in ticketing system to ensure notes are kept up to date and problems are pushed to resolution.
Performs various NMS management and administration tasks remotely.
Monitor the Cloud Infrastructure Devices health and uptime.
Monitors and ensures the stability of the IT infrastructure.
Follow the SOP's and perform related tasks.
Coordinate resolutions with onsite technicians.
Coordinate with vendors in resolving the issue.
Coordinates with L2 and L3 teams.
Create, assign and escalate the tickets in ITSM.
Follow-up for periodic updates, proactively notify status update to stakeholders.
Escalate and engage needed resources to resolve issues. Assist in reporting of team metrics and score cards.
Strong, clear and concise communications and speaking skills- Problem Resolution Skills.
Strong customer service orientation.
Attend group and general staff meetings.
Prepare status reports and recap emails as necessary.
Create Procedures Documents as necessary.
Document standards and procedures.
Knowledge in cloud infra management and tools preferred.

Venue Details:

CSS Corp Pvt Ltd.,
B-14 Phase 1, MEPZ - SEZ Tambaram,
Chennai - 600 045.

Contact Person:

Arun/Sakthi