CSS Corp walk-in for Helpdesk Engineer
Company :
CSS Corp
Website :
Job Role :
Helpdesk Engineer
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Hyderabad
Venue Location :
Bangalore
Walk-In Date :
06 Oct 2018
Walk-In Time :
11:00 AM - 06:00 PM

Company Profile:

CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Job Description:

Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures.
Provides L1 & L2 remote support on Google software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners.
Uses troubleshooting techniques to identify network related issues.
Provides system administrative support and basic hardware troubleshooting on Google desktops, laptops, VMs and Servers.
Help Google employees with access & account issues based on defined/documented guidelines, policies and procedures.
Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
Complies with schedule adherence to ensure the overall service level targets are achieved.
Identifies and provides input on unique (or) recurring user problems.

Skills:

Working knowledge of Windows OS and basic knowledge on Linux OS.
Working knowledge of PC architecture/technology.
Working knowledge and understanding of policies and procedures and the ability to determine the course of actions based on given guidelines.
Ability to analyse and solve technical problems by investigating potential solutions using troubleshooting skills.
Good organisational skills.
Good Analytical & Cognitive skills.
Excellent telephone and customer handling skills.
Ability to deal professionally with irate customers.
Ability to learn new products and technologies.

Minimum Qualification:

1 year of International calling experience.
Technical troubleshooting - Experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc).

Preferred Qualification:

Excellent communication skills.
Good customer service skills, multitasking and leadership skills.
Ability to adjust quickly to changing priorities and make quick decisions with limited information.

Venue Details:

CSS Corp Pvt Ltd, Unit -B(2),
First Floor, Victor Building, ITPB Bangalore SEZ,
Whitefield Road, Bangalore 560 066.

Contact Person:

Divya