CSS Corp walk-in for Associate/Senior Associate
Company :
CSS Corp
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
1 - 5 Years
Salary :
Rs: 1,75,000 - 4,00,000 P.A.
Job Location :
Chennai
Walk-In Date :
07 & 08 May 2018
Walk-In Time :
12:00 PM - 05:00 PM

Company Profile:

CSS Corp is a global technology services company supporting enterprise and consumer products, deploying networks and managing IT infrastructure (stand alone, cloud or mobile enabled). We partner with many of the Fortune 1000 companies to help realize their strategic business outcomes and be future-ready. Our expertise and in-depth understanding of the enterprise & consumer tech support space, along with proven pedigree in Remote Infrastructure Management Services (RIMS), helps enhance IT availability and business efficiency, to more than 140 customers worldwide. Our R&D arm, CSS Corp Innovation Labs designs and develops products and IP, creates platforms and solutions to accelerate IT transformation and enable faster go to market for customers.

Job Description:

The Enterprise tech support representative will be responsible for identifying the issue with the client and routing them to the available engineer, when necessary.
They will create, manage tickets for the issues that the client contacts.
They will act as the first point of contact before the customer reached the TAC.
The team will also ensure customer satisfaction / experience is and stays a priority.
Manage high visibility exceptions and can work with cross - functional teams to provide best solutions.

Job Responsibilities:

Creation of World Wide Return Materials Authorization.
Ensuring all Premium Service orders are completed in a timely manner.
Resolve any RMA issues from the customer or Level 1,2&3 Technical Centers.
Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers.
Updating the Salesforce,CRM Database to document customer cases.
Escalating RMAs for additional support in a timely manner.
Provide customers with support for return products.
Follow all guidelines for processing.
Providing software download access to customers by processing Web Login requests.
Providing license to customers for software updates.
Manage high visibility exceptions and can work with cross-functional teams to provide best solutions.
Handle L0 cases for confirmation of hardware failure and proceed with RMA.

Desired Profile:

Excellent Communication for B2B Voice support.
Should be able to communicate effectively.
Should possess good telephone and email etiquette.
Must be a graduate.
Should be willing to work in US (night shifts).
Must have good customer handling skills with the ability to learn networking concepts.

Venue Details:

CSS Corp Pvt Ltd.,
Ambit IT Park, Ground Floor,
Ambattur Industrial Estate, Chennai-600058.

Contact Person:

Julian