BluJay Solutions India walk-in for Application Support Analyst
Company :
BluJay Solutions India
Job Role :
Application Support Analyst
Eligibility :
Any Graduate
Experience :
2 - 5 Years
Job Location :
Hyderabad
Walk-In Date :
12 & 13 Sep 2019
Walk-In Time :
02:00 PM Onwards

Company Profile:

BluJay Solutions delivers supply chain software and services to the world’s most progressive retailers, distributors, freight forwarders, manufacturers, and logistics service providers. Transforming supply chain logistics with the BluJay Global Trade Network, we enable customers to unlock the power of more than 40,000 universally connected partners. With BluJay, companies can achieve greater trade velocity, transform their supply chain economics for disruptive advantage, and see beyond the horizon to optimize their future in the global economy.

The foundation of BluJay’s Global Trade Network is our demonstrated commitment to customer success. BluJay’s domain expertise and decades of experience make us the choice of more than 7,500 customers spanning 100+ countries, including leading brands in manufacturing, retail, food and beverage as well as 32 of the top 40 logistics service providers.

Job Description:

Respond to contact from customers and resellers, via phone, email and electronic incident submission.
Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level.
Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate BluJay personnel using approved business processes.
Provides timely updates to the customer, coworkers, and management on the status of outstanding issues.
Maintain status of issues in the call-tracking system and performs appropriate follow-up on escalated issues.
Documents complex issue resolutions for both the customer and internal reference, following the appropriate support process.
Serves as a subject matter expert (SME) and reviewer in the development of documentation and training materials.
Assists senior team members with complex issues to gain experience and exposure to more advanced problems.
Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development.
Contribute, review and maintain knowledge base content on an ongoing basis.

Skills:

Demonstrated successful customer service experience with the ability to manage moderate to complex customer issues with calm, comfort, and ease.
Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy customer.
Ability to take ownership of moderate issues/assignments and follow through to completion.
Demonstrates aptitude to prioritize and handle multiple issues simultaneously.
Effective oral and written very good communication skills.
Strong attention to detail and accuracy.
Ability to work independently in a fast paced technical environment.
Ability to function and contribute in team environment.
Effective time management and project management skills.
Must be willing to work flexible hours.
Familiarity with SCM software, the transportation industry, or custom brokerage, Finance / Freight Accounting System and Visibility application is a plus.
Minimum of 3 years experience working in a technical support environment and/or.
Associate degree or completion of technical college, with computer science focus.
Students for intern program or working towards their degree.
Good Knowledge on SQL, PL/SQL. SQL Certification.
Application Integration Knowledge Integration API, EDI, XML, JMS, JAXB, Webservice.
Knowledge on FTP/SFTP.
Good Knowledge on databases and database management systems (SQL, MySQL, Oracle).
IT Knowledge - Deployment, Migration, Patch Installation/upgrade, Backups.
ITIL / SOPs Incident Management, Change Management, Risk Analysis, Risk Mitigation Handling Strategy and Release Management.

Venue Details:

Blujay Solutions, 6th Floor,
Maximus Towers 2A, Mindspace, HUDA Techno Enclave,
HITEC City, Hyderabad - 500081.

Contact Person:

Shreelipta Mishra