BPTP Limited walk-in for Operations Manager
Company :
BPTP Limited
Website :
Job Role :
Operations Manager
Eligibility :
Any Graduate
Experience :
4 - 8 Years
Job Location :
New Delhi
Walk-In Date :
12 & 13 June 2018
Walk-In Time :
11:00 AM - 01:00 PM

Company Profile:

At BPTP, it is our aim to establish ourselves as the most trusted and admired real estate company in the country. Our vision is not limited to becoming the most successful company in the sector, but to become the obvious partner of choice in the process. We are constantly striving to gain the trust and confidence of the people we work with and the people we work for. At the core of our organization are a set of guiding values. It is our mission to embody each of these values in our functioning, constantly.

Job Role:

The role holder will be responsible for responding to customer queries and complaints over the phone, though emails and client interaction with the objective of efficient resolution to establish the reputation of the BPTP as a customer focused Organization.

Job Responsibilities:

1. Address queries and complaints of customers over the phone, through emails, letters and face to face client interactions in a timely and effective manner.
2. Respond to emails and letters from customers regarding queries, in a timely manner.
3. Collect and communicate customer feedback in a timely and efficient manner.
4. Maintain and update the database with information on the nature of queries and status of resolution.
5. Update customers on the status of their queries and complaints in a timely manner.
6. Record all customer complaints / issues received and resolved.
7. Coordinate with the back-end Customer Care team for seeking information on the issues faced and inform the customer on same.
8. Coordinate and follow-up with other internal Departments, if required, for obtaining relevant information for resolution of queries of customers.

Desired Profile:

Minimum Qualification required is Graduate in any discipline.
4-8 years experience in Customer Care/CRM function of Real Estate Only.
Excellent command over English Language (Verbal & Written).

Venue Details:

BPTP Limited,
28, ECE House, Ist Floor, KG Marg,
New Delhi-110001, Nearest metro station - Rajeev Chowk (Exit Gate No.4).

Contact Details:

Prachi Gambhir
011-4957-2700