Atria Convergence Technologies walk-in for Customer Care Executive
Company :
Atria Convergence Technologies
Website :
Job Role :
Customer Care Executive
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Salary :
Rs: 2,25,000 - 3,50,000 P.A.
Job Location :
Chennai
Walk-In Date :
29 Oct - 31 Oct 2019
Walk-In Time :
10:00 AM - 01:00 PM

Company Profile:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.

Today, we are closer than ever to realising it. Based in Chennai, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes.

Job Role:

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Job Description:

1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT.
3. To provide speedy resolution.
4. Willingness to work in rotational offs & rotational Shifts.
5. To resolves product or service problems by clarifying the customer's complaint.

Desired Skills:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Minimum of 1 to 6 Years of work experience in voice process.
Experience in customer service or call center background preferred.
Strong communication skills.
Good interpersonal skills.
Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.
6 days working & 1 day rotational week off.
Rotational shifts.

Venue Details:

ACT Fibernet Ltd, TVH Beliciaa Towers,
Tower1, 10th Floor, No: 94, MRC Nagar,
Chennai - 600028, Land Mark: Behind Sun TV Office.

Contact Person:

Mary