Aricent walk-in for Technical Support Engineer
Company :
Aricent
Website :
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
4 - 9 Years
Job Location :
Gurgaon
Venue Location :
Gurgaon/Noida
Walk-In Date :
09 Feb 2019
Walk-In Time :
10:00 AM - 02:00 PM

Company Profile:

Bringing together the deep communication technology expertise of Aricent with the creative vision and user experience prowess of design firm frog, the Aricent Group provides a unique portfolio of innovation capabilities that seamlessly combines consumer insights, strategy, design, Network Administratoring, and systems integration. Our breadth of capabilities and depth of expertise allows clients to imagine and develop differentiated user experiences and leading-edge products, while at the same time accelerating time-to-market, optimizing operations, and reducing overall product development expenses.

Job Description:

Ability to be analyse the problem and provide resolution by investigating potential solutions using troubleshooting skills & all available resources.
Ability to train/educate/guide the customer on all supported applications as per customers requirements.
Excellent documentation skills. (Documenting interactions, collecting necessary logs etc.).
Utilize labs effectively for self-learning, research, perform recreates on different platforms as required.
Understand & Communicate details of invoices, understanding billing cycles, credits / refunds & cancellations.

Job Responsibilities:

The Engineer is a confident individual, continuously looking to drive accurate and timely resolution and deliver a low effort customer experience.
The Engineer is: A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
Focused on outcome ensuring a satisfactory resolution & delight for the customer.
Contribute in our effort to reduce complexity by generating new ideas/solutions.
Demonstrates strong ownership of the issue and works well with other organizations taking accountability.
Ability to work with guidelines rather than step by step instructions.
An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly.
Ability to learn new products and technologies quickly and adapt to a technically challenging environment, derive intelligence and share relevant inputs for product & process enhancements.

Skills:

Excellent Soft skills to build customer rapport for an effectively controlled interaction.
Direct Customer Handling Experience.
Excellent written & verbal communication skills in English.
Typing speed of >=25 WPM with an accuracy of >=80%.
Basic knowledge on computer hardware components such as CPU, Video & Audio controllers, and software components such as drivers.
Basic Knowledge of Cloud Collaboration Application Support, Multiple Browsers and OS (Android, IOS, Windows, MAC, Chromebook) & Email clients like Outlook & Lotus Notes.
Basic knowledge on networking concepts such as IP address, Latency, RTT, Jitter, OSI layer model, VOIP, VPN & Firewall.
Experience on Multiple Basic knowledge on SSO and API.

Venue Details:

Gurgaon Venue:

Aricent Technology, Tower 6,
Unitech IT SEZ, Tikri, Sector 48,
Near Subhash Chowk, Sohna Road, Gurgaon.

Noida Venue:

Aricent Technology, 1st floor,
Tower B, Logix Techno Park, Plot No. 5,
Sector 127, Noida 201303.

Contact Person:

Ritu Singh