Amazon walk-in for Content Reviewer
Company :
Amazon
Website :
Job Role :
Content Reviewer
Eligibility :
Any Graduate
Experience :
0 - 1 Year
Job Location :
Bangalore
Walk-In Date :
22 Sep 2018
Walk-In Time :
10:00 AM - 12:00 PM

Company Profile:

Amazon is Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” Amazon.com and other sellers offer millions of unique new, refurbished, and used items in categories such as books; movies; music & games; digital downloads; electronics & computers; home & garden; toys; kids & baby; grocery; apparel; shoes & jewelry; health & beauty; sports & outdoor; and tools, auto & industrial.

Job Details:

1. Internet Advertiser Review:

Review web sites for content quality based on Content Guidelines.
Thoroughly check ad content with quality and accuracy.
Approve or disapprove new and changed ad submissions based on policy guidelines.
Analyze data and evaluate trends/ patterns.
Recommend generic pattern to be translated into Rules.
Writing customer-facing emails to address concerns and report issues.
Troubleshooting issues related to Advertisers.

2. Training & Coaching:

Coordinating training & mentoring sessions.
Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months.
Coaching IARs towards improvement where necessary.
Offering "remedial" instruction in tool usage and other topics as required.

3. Maintaining Updates & Documentation and Monitoring workflow:

Escalating questions/issues from the team regarding the process and cascading updates to the team.
Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents.
Preparing weekly process reports & sending these out to the concerned people.
Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations.

4. Review & Maintain internal process quality:

Maintaining high internal quality of the processes by performing quality audits.
Providing specific & timely feedback to policers on errors & trends.
Act as SMEs for processes on the floor.
Should be flexible to work in night shifts and rotational weeks off's.

Basic Qualifications:

Graduate degree in any discipline.
Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations.
Ability to effectively and efficiently complete difficult goals or assignments.
Strong interpersonal and communication skills.
Confident in using Microsoft Package (especially Excel).
Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, Alcohol, tobacco, weapons and other potentially offensive products.

Preferred Qualifications:

Advanced computer skills using a variety of programs highly desired.
Prior experience in online advertising preferred.

Venue Details:

Bagmane Constellation Business Park,
Taurus building I, 3RD Floor,
2870, Opp. Soul Space Arena, Doddanekundi Main Road,
Chinappa Layout, Mahadevapura, Bengaluru - 560037.

Contact Person:

Gokulnath R