Amazon walk-in for Associate/Senior Associate
Company :
Amazon
Website :
Job Role :
Associate/Senior Associate
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Salary :
Rs: 2,75,000 - 4,00,000 P.A.
Job Location :
Bangalore
Walk-In Date :
06 & 07 July 2018
Walk-In Time :
09:30 AM - 11:30 AM

Company Profile:

Amazon is Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices,” Amazon.com and other sellers offer millions of unique new, refurbished, and used items in categories such as books; movies; music & games; digital downloads; electronics & computers; home & garden; toys; kids & baby; grocery; apparel; shoes & jewelry; health & beauty; sports & outdoor; and tools, auto & industrial.

Job Description:

We are looking for a dynamic, organized self-starter to join our new Employee Resources team located in Bangalore.
The Employee Resource Center (ERC) Specialist in Bangalore will work closely with the ERC team in the US to provide a variety of HR services to North American Employees.
We have an immediate need for dedicated professionals to join our ERC in their HR Contact Center.
Be the voice of ERC, as the first point of contact for Employees, Managers and the HR community.
Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

Responsibilities:

Receive & log all queries received through phone & email in the Trouble Ticketing tool.
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards.
Thorough knowledge of policies & processes for multiple Customers group.
Ensure the Service level are achieved at all times for HRS processes.
Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies.
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times.
Take ownership for query resolution and individual metrics.

Baseline Requirements:

Minimum graduate from the AICTE/UGC accredited institute.
Minimum of 1-4 years of experience in voice process.
Willingness to work in call center / contact center / Help desk environment.
Willingness to work in 24*7 support process including night shifts.
Strong attention to detail and good interpersonal skills.
Strong decision making and problem solving skills.
Ability to multi-task and agility to change in fast-paced dynamic environment.
Proficient with MS Excel, Word and Visio.
Application of Phone and email etiquettes in customer interactions.

Preferred Requirements:

Foreign languages proficiency would be an added advantage.
Prior experience in an in-bound / out-bound call center.
Handling HR help desk is desirable.
Experience in HR/HR shared services.
Experience in PeoplePortal HRMS and Siebel/Talisma (CRM).
Knowledge of Six Sigma methodology and tools.

Venue Details:

Amazon Development Centre,
Orion Ground Floor, Bagmane Constellation Business Park,
Opp. Soul Space Arena Mall, K R Puram, Mahadevapura, Bangalore - 560048.

Contact Person:

Aiyappa