Altran Technologies India walk-in for Technical Support Engineer
Company :
Altran Technologies India
Website :
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Job Location :
Gurgaon
Walk-In Date :
19 Oct 2019
Walk-In Time :
10:00 AM - 03:00 PM

Company Profile:

Altran ranks as the undisputed global leader in Engineering and R&D services (ER&D), following its acquisition of Aricent. The company offers clients an unmatched value proposition to address their transformation and innovation needs. Altran works alongside its clients, from initial concept through industrialization, to invent the products and services of tomorrow.

Job Description:

Candidates working with any kind of International Voice based customer support/ Semi- Technical Support/ Banking Support/ Product Support are the preferred ones.
Candidates must possess Best-in-class Communication skills to provide premium level support to our valued Customers.

Core Skills:

Excellent Soft skills to build customer rapport for an effectively controlled interaction.
Direct Customer Handling Experience.
Excellent written & verbal communication skills in English.
Good typing speed and ability to take notes while talking to the customer.

Desired Profile:

Handle incoming calls for TAC.
Ability to be analyze the problem for our customers.
Contribute in our effort to reduce complexity by generating new ideas/solutions.
Validation of the business impact/severity.
Validate entitlement for support.
Attain a problem description.
Determine the TAC team to route the case to and confirm with the customer the next steps in the support process.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Utilizing software, databases, scripts, and tools appropriately.

Behavior & Traits:

The candidate is expected to be a confident individual who is continuously looking to drive accurate and timely resolution and deliver a low effort customer experience. We need the candidate to be:

A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
Ability to deal with difficult customers and being able to multi-task on tool usage and taking effective notes whilst handling a customer call.
Excellent documentation skills. (Documenting interactions, collecting necessary logs etc.).
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Demonstrates strong ownership of the issue and works well with other organizations taking accountability.
An out of the box thinker with ability to assess each customer knowledge levels & deal with them accordingly with ability to turnaround difficult situations, ability to assess customer profiles and deal accordingly.
Ability to ask probing questions and diffuse tense situations.

Venue Details:

Altran, Tower 5,
Unitech Infospace, Central Park Resorts Rd,
Central Park II, Sector 48, Gurugram - 122018.

Contact Person:

Ritu Singh