Altran Technologies India walk-in for Associate Engineer - Operations
Company :
Altran Technologies India
Website :
Job Role :
Associate Engineer - Operations
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Job Location :
Gurgaon
Walk-In Date :
02 Nov 2019
Walk-In Time :
10:00 AM - 03:00 PM

Company Profile:

Altran ranks as the undisputed global leader in Engineering and R&D services (ER&D), following its acquisition of Aricent. The company offers clients an unmatched value proposition to address their transformation and innovation needs. Altran works alongside its clients, from initial concept through industrialization, to invent the products and services of tomorrow.

Job Role:

First point of contact for customers calling for support.
Engineer is expected to interact with customers to identify the issue, create case with correct documentation and guide the case to correct department for further troubleshooting.

Core Skills:

Excellent Soft skills to build customer rapport for an effectively controlled interaction.
Direct Customer Handling Experience.
Excellent written & verbal communication skills in English.
Good typing speed and ability to take notes while talking to the customer.

Responsibilities:

Handle incoming calls for TAC.
Ability to be analyze the problem for our customers.
Contribute in our effort to reduce complexity by generating new ideas/solutions.
Validation of the business impact/severity.
Validate entitlement for support.
Attain a problem description.
Determine the TAC team to route the case to and confirm with the customer the next steps in the support process.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Utilizing software, databases, scripts, and tools appropriately.

Venue Details:

Gurgaon:

ALTRAN-Tower 5 Unitech Infospace,
Central Park Resorts Rd, Central Park II,
Sector 48, Gurugram - 122018.

Noida:

Altran, 1st floor, Tower B,
Logix Techno Park, Plot no. 5, Sector 127,
Noida - 201303.

Contact Person:

Ritu Singh