Allied Digital Services walk-in for Desktop Engineer
Company :
Allied Digital Services
Job Role :
Desktop Engineer
Eligibility :
Any Graduate
Experience :
1 - 4 Years
Job Location :
Walk-In Date :
13 & 14 Dec 2019
Walk-In Time :
10:00 AM - 03:00 PM

Company Profile:

Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying and delivering end-to-end IT Infrastructure services.

With over two decades of proven experience Allied Digital responsibly delivers cutting-edge IT services and solutions to a wide range of industries spanning 35 countries across 5 continents.

Our inherent capabilities built on the philosophy of '3S' (Smart People, Smart Processes, Smart Technology); provides the strong foundation for a best-in-class Integrated Service Delivery Framework which consistently augments our overall value creation proposition to our clients; both effectively and efficiently.

As a trusted partner with wide range of service capabilities and state-of-the-art global command centres, Allied Digital help clients transform and succeed in challenging environments by making better IT decisions.

Job Description:

Deliver services as per procedure/process document.
The Desktop Engineers also coordinate with the hardware support team for all Replacements and Repairs.
The Desktop engineers update the Service Desk team either through phone or mail or online updating for the status of the service tickets that they are handling.
The Desktop engineer's front end escalations from end users and notify the concerned supervisor to follow the escalation matrix and see that customer is satisfied.
The Desktop engineers take every opportunity to train the end users and empower them to handle the tickets themselves which would help to empower end users and reduce repair time.
The Desktop engineers constantly update the knowledge base on known issues within customer Environment so that they can use it for subsequent tickets.
The Desktop engineers do pro-active checks and preventive maintenance activities on the desktops and printers to avoid repeat & known issues.
The Desktop engineers do a random audit on the anti-virus status on the desktops and take customary corrective action.
The Desktop engineers assist CUSTOMER in movement of the assets from one location to another.
Installation and trouble shooting skills on all Microsoft Applications and Software's.
Configuration and trouble shooting skills on Email (Microsoft Outlook).
They install new desktops / software / hardware and peripherals and also assist in disposal of the same.
Good Knowledge on Networking Skills.
Ready to work in rotational Shifts.

Venue Details:

Allied Digital Services Ltd.,
Sakhar Bhavan, Office Number 92, 9th Floor,
Ramnath Goenka Marg, Nariman Point, Mumbai - 400021.

Contact Details:

Kanchan Nair