Allianz walk-in for Technical Support (Service Desk)
Company :
Allianz
Website :
Job Role :
Technical Support (Service Desk)
Eligibility :
Any Graduate
Experience :
0 - 1 Year
Job Location :
Trivandrum
Walk-In Date :
17 Nov 2018
Walk-In Time :
09:30 AM - 03:00 PM

Company Profile:

We are the offshore company of Allianz Insurance plc, UK, a part of the Allianz SE Group, one of the leading integrated financial services providers worldwide and the largest property and casualty insurer in the world.

Job Description:

0-1 yrs. of experience in Service Desk/ Technical Support (Voice).
Maintenance of 75% first line fix rate.
Call, Incident, Request and Desktop Management through logging, escalation and resolution using Service Now and remote support tools.
Raising accurate tickets In the CRM Tool (Service Now).
Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk.
Incident management encompassing incidents assigned to other support teams.
Setting customer expectation by allocating an appropriate priority to an incident.
Must be a good team player.
Customer Centric.

Skills:

Excellent written and verbal communication skills.
Provision of remote desktop support to all customers.
IT Support of all office, overseas and home based customers who use a broad variety of mainstream and bespoke applications on Windows 10, Windows 7 operating system.
Delivery of excellent customer service.
Support of Home Workers with experience of home routers/modems.
User account administration.
Airwatch / GOOD ( GFE ) VMware, WIFI.
MFD Support.
Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT.
Should have excellent probing and trouble shooting skills.

Venue Details:

Thejaswini Building,
3rd Floor, Technopark,
Trivandrum.