Aera Software Technology walk-in for Technical Support Engineer
Company :
Aera Software Technology
Job Role :
Technical Support Engineer
Eligibility :
Any Graduate
Experience :
3 - 5 Years
Job Location :
Pune
Walk-In Date :
22 & 23 Aug 2019
Walk-In Time :
10:00 AM Onwards

Company Profile:

The leap from transactional automation to cognitive automation is imminent and it will forever transform the way we work.

At Aera, we deliver the technology that enables the Self-Driving Enterprise™: a cognitive operating system that connects you with your business and autonomously orchestrates your operations.

Responsibilities:

Foster strong team environment with a significant focus on creating a high-performance culture based on best practices.
Train and advice Level 1 and Level 2 support engineers with fanatical customer focus, support excellence, and total ownership.
Oversee on-site and remote team members day to day activities in terms working on tickets, ticket distribution, and escalation handling.
Appropriately route and manage incidents to other Aera teams such as Infrastructure, QA, and Product Engineering.
Identify skills within the team and build out SMEs to align with support, operations, and product strategy.

Desired Profile:

3-5 years of proven success in customer support leadership at a high-growth SaaS technology company.
Log analysis and performance troubleshooting.
Experience with SQL and scripting languages PL/SQL, DB performance analysis and optimization.
Knowledge or Experience with Application servers.
Some experience with Java/J2EE coding and development.
Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence,Eclipse/IntelliJ.
Experience working in a start-up software company is a strong advantage.
Expertise in Business Intelligence software preferred.

Venue Details:

Aera Software Technology Pvt Ltd.,
Manikchand Ikon C Wing, Ground floor,
Dhole Patil Rd, Sangamvadi, Pune - 411001.