Advatix APAC Logistics walk-in for Customer Service
Company :
Advatix APAC Logistics
Website :
Job Role :
Customer Service
Eligibility :
Any Graduate
Experience :
0 - 3 Years
Salary :
Rs: 1,75,000 - 3,75,000 P.A.
Job Location :
Gurgaon
Walk-In Date :
23 & 24 Jan 2020
Walk-In Time :
11:00 AM Onwards

Company Profile:

Advatix is a team of the world's top Supply Chain and Logistics experts with a laser focus on helping our clients transform their operating models to become market leaders.

We work backwards, maintaining absolute customer centricity to ensure that our clients and their customers get best-in-class service at the lowest possible cost. We do this with a unique recipe that combines Continuous Process Improvement, Technology Innovation, and Rapid Change Management – for Operations within the four walls, across the network, or on the road.

Job Description:

Maintaining a positive, empathetic and professional attitude towards customer at all times.
Responding promptly to customer inquiries.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Keeping record of customer interaction, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Manage large amounts of incoming calls/emails.
Providing feedback on the efficiency of the customer service process.
Identify and assess customers' needs to achieve satisfaction.
Go the extra mile to engage customers.

Requirements:

Excellent Communication skills(written and spoken).
Candidate must be graduate.
Experience of working in International BPO process.
Experience working with customer service.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Ability to multi-task, prioritize and manage time effectively.

Venue Details:

Advatix APAC Logistics, 1-2,
First Floor, AIHP Palms, Plot no. 242 & 243,
Phase IV, Gurugram - 122015.

Contact Person:

Pallavi Sharma