Acknown Technologies walk-in for Client Support Executive
Company :
Acknown Technologies Pvt. Ltd
Website :
Job Role :
Client Support Executive
Eligibility :
Any Graduate
Experience :
1 - 6 Years
Job Location :
Gurgaon
Walk-In Date :
19 Feb - 21 Feb 2020
Walk-In Time :
12:00 PM Onwards

Company Profile:

Acknown Technologies Private Limited is among the fastest growing Web Design and Development companies in India. Acknown in technical partnership with Neoteric UK is focused on offering comprehensive and customized website solutions. The entire gamut of digital activities: web designing, web development, App Development, SEO, PPC, and e-Commerce is undertaken and completed to perfection within deadlines.
At Acknown, it is our objective to increase operational efficiency of our clients and in the process we augment productivity. In today's market of competition it is only natural to create an edge over others which we offer through using our resources to their optimal limit. Price benefits acquired through optimization of resources are transferred to our clients.

Job Description:

In this position, you will assist clients with General / technical issues, questions, and resolving any concerns with regards to the product in real time or via Phone / email / Support system portal.

Job Responsibilities:

Should be good in Japanese language (Read, Write and Speak).
Answer 1st line customer support telephone calls and emails, providing exceptional customer care in Japanese language.
A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
Build your knowledge of our products and use this to offer customers support to ensure they have the best experience and use our products to their fullest potential.
Raise enhancements requests/defects to be reviewed.
Respond swiftly to inbound customer telephone calls, where the nature could be either technical or accountancy related ensuring customer support meet agreed SLAs.
Ensure that you are sharing your knowledge and working collaboratively with colleagues to ensure the best customer experience possible is delivered.
Identify areas we can improve on, whether customer facing or internal processes.
Appropriate and timely follow-ups wherever required.
Escalate unresolved queries to respective departments for accurate redressal.
Work cross-functionally with other departments to solve any technical issues.
Test and review the content of the product platforms.
Achieve and maintain required metrics and goals.
General Customer problem solving, assistance and follow up.
Use CRM tools to investigate and resolve any issues.

Desired Profile:

At least 2 years' experience working in a customer service role.
Excellent written and verbal communication skills.
Strong administration skills.
Familiarity working on Excel and an ability to prioritize a complex workload.
Good listening and problem-solving skills.
Ready to work in rotational shifts.

Venue Details:

1st floor, Plot No. 82,
Sector 44, Near Hotel Ramada,
Gurugram - 122003.

Contact Details:

Poursiya
4816350